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Frequently Asked Questions (FAQs)

Can I return an artwork?

Due to the complexity of art logistics, all sales are final. However, if the artwork arrives damaged or significantly different from its description, we will work with you to find a suitable solution, such as a refund or replacement. We provide detailed images, condition reports, and provenance information before purchase to ensure full transparency. We strongly recommend inspecting the artwork immediately upon arrival and reporting any issues within 24 hours.

What if my artwork gets damaged during transit?

We work with specialist art handlers and trusted couriers to ensure that artworks are securely packed and transported with the highest level of care. Artworks are typically shipped in custom-made crates or reinforced packaging designed for their protection. If an artwork arrives damaged, please document the damage with photos and contact us immediately so we can assist you in resolving the issue.

Is my artwork insured while in transit?

We highly recommend adding insurance to any high-value shipment (typically for artworks over £1,000). The cost of insurance will be outlined and included in your shipping quote. While we rarely encounter issues with shipping, insurance provides additional security in the unlikely event of loss or damage. If you choose to waive insurance, you assume full responsibility for any risks during transit.

What shipping options are available?

We offer a range of shipping options depending on the artwork’s value, size, and destination. Standard delivery is handled by trusted art couriers, while high-value pieces may be transported using specialist fine art logistics services. Expedited shipping may also be available upon request.

Do you ship internationally?

Yes, we ship worldwide. International shipping costs vary depending on the destination, size, and value of the artwork. Any applicable customs duties, taxes, or import fees will be the responsibility of the buyer. We can assist in providing necessary documentation for a smooth customs process.

Are there any additional taxes or import duties?

For international buyers, local customs duties or import taxes may apply. These vary depending on the country of import and are the buyer’s responsibility. We recommend checking with your local customs authority for specific rates. If you need assistance estimating these costs, we can help guide you through the process.

How do I know the artwork is authentic?

We source artworks from reputable sellers, collectors, and galleries, ensuring that every piece is vetted for authenticity. Many artworks come with a certificate of authenticity (COA) or provenance documentation. If you require additional verification, we are happy to assist with independent authentication where applicable.

Can I request additional images or details before purchasing?

Absolutely. We provide high-resolution images, detailed descriptions, and condition reports upon request. If you require additional photographs, close-ups, or a video of the artwork, we are happy to accommodate.

What payment methods do you accept?

We accept wire transfers, credit/debit card payments (through platforms such as Artsy or direct payment links), and cryptocurrency for select transactions. Please note that credit card payments may be subject to additional processing fees.

Can I reserve an artwork?

Yes, we can place an artwork on hold for a limited time with a deposit. Please contact us to discuss specific reservation terms.

How do I track my order?

Once your artwork has been dispatched, you will receive a tracking number and shipping details. For high-value shipments, we may also provide direct contact with the art logistics team handling your delivery.

Do you offer framing services?

Framing is not included unless otherwise stated. However, we can recommend professional framers or assist in arranging custom framing before shipment upon request.

Can you help with art valuation or resale?

Yes, we offer valuation services and brokerage for clients looking to sell artworks. If you have a piece you’re interested in selling, we can assist in finding the right buyer through our network.